Capitec Bank
STAFF DONT KNOW OWN PRODUCT

On Sunday, I went to the Capitec Branch near to Checkers, to update my card. The consultant saw I had 2 accounts, one was inactive (at the time Capitec couldnt link my cell for mobile banking, so opened up a 2nd account, that I use with mobile banking) Today, I couldnt do mobile banking, as it was now linked to the "closed" account. I went in to the Capitec branch (shop 24) near to Game. Sat there for longer than an hour, and was told that this could only be sorted out in 3 days time. The manager Riaaz, had no knowledge of how to repair my mobile banking, and neither did the consultant Wande. I then happend to go to the other Capitec branch near Checkers and explained my problem to the enquires man, who then spoke to a consultant. It took them less than 2 minutes to sort out the mobile banking. Went back to Riaaz and told him to jack up his product knowledge (if you are a manager you SHOULD know) and he got aggressive and defensive! I asked him to call the to tell them my problem was resolved, yet all he did was throw it away! This branch should be open on Sundays, and not always the more competent branch near Checkers, as this would enable this group to learn more!!

Company: Capitec Bank
Country: South Africa
City: Lakeside Mall Shop 24

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