First National Bank
POOR SERVICE DELIVERY AND CUSTOMER CARE

I have a serious reservation about the competencies of staff in this bank to recognise service delivery and customer care as a high priority. Having visited the bank to arrange a simple transaction for forex transfer, it has taken almost 2 weeks to date to conclude and yet still not done. The sad part is that no constant feedback against progress made by the bank is communicated to the client as a proactive gesture. This is creating high level of frustration and discontent, especially if the values of FNB is not practised!!!

Company: First National Bank
Country: South Africa
City: Parktown

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