Standard Bank
Debit an account unlawfully

I have a joint Savings account with STD Bank, which my wife and I pay our Life Insurance money into every month. My Insurance company called me and told me I am 3 months in arrears with my life insurance, I said it was impossible as I knew I had transferred enough every month. On investigation, to my horror, I found out that STD Bank had deducted money from that account for an outstanding account from 17 years ago. Which was actually settled in court and there is a court order for it, which I have been paying without fail for the last 17 years directly to their attorney's. When I called STD about it, they simply say I must get a copy of the court order from their attorneys. After many phone calls, THEIR attorneys said they don't have it on file anymore, I must get it from STD. A typical scenario of who gives a because we have already taken the money from your account. My question is how can STD bank deduct money from an JOINT account without authorisation from any parties as and when they want to, for something which I am already paying to their attorneys!!! After numerous calls to STD bank and many false promises, I am left with no alternative but to go public with it! :-(

Company: Standard Bank
Country: South Africa
City: Johannesburg

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