Standard Bank
5 e-mails and 3 telephone calls to resolve problem

Subsequent to an overseas visit a so-called "cash finance charge/interest charged" fee was deducted from my credit card. It took four weeks, five personal e-mails to the Customer Care Contact Centre and three telephone calls by my local branch of Standard Bank to the Call Centre to resolve my query. Requests to refer the matter to a departmental manager were ignored, and there was no response whatsoever to my last two e-mails, the most recent more than ten days ago. Each of the three e-mails responded to was "managed" by a different person - I suspect that the same holds true for the telephone queries. Thanks, Standard Bank, I really, really trust you with my money!

Company: Standard Bank
Country: South Africa
City: General

  <     >