Standard Bank
FRUSTRATED WITH HOME LOANS DIVISION!

Notice of intention to sell my property was loaded on 29/8/13 (expiry 26/11/13). At the time of giving notice, I was advised that if my property is sold during the 90 day period, but the buyer's bond is not registered, I need to give another 90 days notice. My property was sold during September (within the 90 day period). The buyer's bond is not yet registered & in accordance with what I was told to do, I phoned Std Bank Home Loans on Friday, 22/11/13 to find out what the process is to give an additional 90 days notice. I was advised that it isn't necessary for me to give additional notice and that there is a 'grace period'. I was confused by this as this information contradicted with what I was told to do initially. I sent an email to Home Loans, following my telephone call, querying what was in fact required. I received a reply from a staff member on 26/11/13 advising that new notice must be given. I sent the new notice on 27/11/13 & phoned only to be told that new notice need not be given as my bond is already under cancellation! I was advised that an sms had been sent to my OLD cell number advising me of this (have given the new number at least two times!). This is pathetic!

Company: Standard Bank
Country: South Africa
City: JOHANNESBURG

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