First National Bank
Shocking customer service

I've had a long and stressful day of trying to reach Helena Wilscott - relationship manager at the Seapoint branch (re: the original issue i- that I am still receiving FNB credit card statements despite transferring into another person's name, email etc... in February 2013). On dialling the Seapoint branch at 08h30 nobody answered any of the options (including Relationship Manager/Sales Service) before I eventually on the 4th attempt got a reply, then was transferred to the wrong people 3 times before Chantelle decided to take a message and gave me the WRONG email address for Helena at 9h30. It's now 13h30 - no reply from Helena, the email has been returned due to the wrong address. Once again I cannot get a reply from the branch so I called the FNB General Enquiries. 3 agents, two dropped calls, one transfer to the Adderley Street branch, one 'Neo's now gone on lunch' later and Nelson finally comes back to me and says "well I got through" - didn't think to transfer me! Then the call was cut off. And I still can't get a reply at the Seapoint Branch. All I want to do is talk to a human being at the Seapoint branch. I have now given up.

Company: First National Bank
Country: South Africa
City: Seapoint

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