Mutual & Federal
No Notification or justification for increase!

I fully understand that monthly premiums need to go up every year, but to increase a premium from R605 to R735 is RIDICULOUS!

A 21% increase is not justified and could not be justified by the call centre.

Furthermore, NO NOTICE of increased premium was given - absolutely nothing. the first notice I got was the debit order going off!!!

The call centre also just shifted the blame to a broker (Bettersure) who when called just tried to shift the blame back.

Company: Mutual & Federal
Country: South Africa
City: Cape Town

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