First National Bank
Incompetent client service at the Premium Suite

Yesterday I made use of my internet banking to make a payment and used the Express Clearance service to clear the payment so that payment could reflect today 26 November 2013. After almost two hours I did not receive notification that payment has gone through and logged on to my Internet profile. It stated that payment was cleared but there was no amount showing. I phoned the Premium Suite and was transferred from one operator to the next. I was then requested to authenticate myself. After been asked by numerous agents for my ID number I was only then asked 5 questions, but failed with a question and was informed that I could not be authenticated. When I asked to be authenticated by the automotive system, I was informed that I need to go into a branch to get sorted. Meaning that I have to ask for permission to be excused from my duty to go into a branch. Is this not defeating the object of having a personal banker? This incompetence resulting in my godchild loosing her place to compete in a chase of a lifetime opportunity for national colours in cricket. The disappointment in her eyes was heart breaking... No feedback was given since my complaint last might...

Company: First National Bank
Country: South Africa
City: Premium Suite

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