Dial Direct Insurance
Poor Repairs/Servicing and Poor Client Engagement

I submitted an accident claim on my new car which was accepted by Dial Direct on 20/07/2013. The left side mirror of my car was not replaced although it was damaged at the accident. I have followed up with Dial Direct but have had no feedback at all. I had to call the Panelbeater directly when the new repair paint was peeling and this has since been attended to. The claims call centre line keeps on dropping when I try to follow-up. I got a courtesy car which I had to change twice because the cars were due for service and had poor wheel alignment. To this date, I have still not received my R1000 fuel deposit for the courtesy car but was instead debited R240.90 although I returned the courtesy car with a fuel tank of fuel. The lack of Dial Direct's attendance to my queries does not demonstrate its promise to its customers. I'm surprised that Dial Direct holds its Panelbeaters to quality work when they themselves do not do any good job of assessing vehicles thoroughly.

Company: Dial Direct Insurance
Country: South Africa
City: Claims

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