First National Bank
Premier Banking not so premie

I had an issue with my online banking. I was told for any and all my needs I should just call the Premier banker and they will sort it out. Sorting it out does not mean giving me the number of another division and hoping I will sort it out.

I am having trouble loading a data bundle on my phone. I am sitting at a client and will be using a lot of data. I use my phone as a modem to connect my laptop to the internet. Premier banking gave me the number of online banking and online banking asked me to trouble shoot and do exactly what I have already done. I wasted my time going through the same processes again.

I expect to have FNB pay for my out of bundle data which I am forced to use now as you guys don't seem to want to help me.

I also do not have the whole day to sit on the phone to sort this out. That is why I am using the premier banking service. In the past it worked well. I phoned them with my issue and they sorted it out for me and just contacted me when it was done. What happened to the excellent quality of customer service I have come to expect from you guys?

Company: First National Bank
Country: South Africa
City: Premier Banking

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