Direct Axis
Unfair customer treatment

I have a loan with Direct Axis (DA). I was unemployed from April 2011 until now. I have previously informed Direct Axis of my situation and made a payment arrangement until October 2012 there after I could no longer afford to make any payments. Direct Axis has since listed me without informing me and I subsequently only found out when applying for a job that I was listed by them. I then contacted DA's call centre to request a letter stating that I have previously informed them that I was unemployed and that I have previously made payment arrangements until I could no longer afford to do so, which is the truth but they refuse to provide me with this letter. I don't understand why they refuse to provide me with the letter as it is unfair treatment towards me and allows for the vicious cycle of nonpayment to continue between myself and DA. It does not make logical sense that a company would take such a stance. I need the letter to get the job so that I can pay and settle the DA account (which I intend to do by 30 November 2013), without the letter I will not get the job and they will not be able to receive payment/settlement from me.

Company: Direct Axis
Country: South Africa
City: Personal Loan

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