First National Bank
FNB Smart Phone Device not activated as yet

I purchased a Smart Phone device through FNB and received the delivery on Monday 04 Oct 2013, it stated that after three working days the Sim Card will be activated and then i will be able to load airtime and use my device an normal. It has been four day to date, i had to contact the call centre to find out what is happening and then only did the lady send it through. She explained that it will take another three days for my sim card to be activated through Cell C.
Why does it take so long and i just feel that this is very unprofessenal.

Below is the mail that i received on Tuesday morning;
145-1A0B3E08-031B
Good day Noeleen,

Thank you for your email.

Regarding order number: FNB54549

Kindly be advised that Sim card activation occurs after 3 working days from the time it is inserted into the device.

Please note that the device needs to be switched on for the full 3 day period.

For further assistance regarding the sim card please contact FNB on 0860 327 827.

You are a valued client and we thank you for your support.

Please do not hesitate to email us for any further assistance.

Kind Regards.
Mapule Mabiletsa
Digital Planet Service Desk
Contac

Company: First National Bank
Country: South Africa
City: Johannesburg

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