Standard Bank
Incompetence and false promises

On 22 September I phoned Stansure that I was involved in an accident. I did the necessary paperwork. The assessor came to my house, and felt that the car would be a write-off. Unfortunately for Stansure, he showed me the market value of my car. Langa Makgatla told me that my claim was approved, and on 21 October I sent the Settlement amount from Wesbank. After numerous calls, I received the Agreement of Loss document from Langa, which indicated that my car was R86 019.32 at the time of the accident, and that there was an excess of R4 630.68 I had to pay for towing. When I queried this, I was told by Phumi that my car was not in good condition before the accident, so they took off 3%. But there was not even a scratch in that car before the accident. What towing? I drove the car to my parking bay after the accident. The AOL has now been changed to R92 650.00, which is still below the R98 900 that was given to the assessor by Stansure, and I confirmed with VW. Since I had a contract with Wesbank that ended on the 4 Nov, I now still owe them a balloon payment of which they have now added an interest to. When I called yesterday, I was promised that I will get a revised AOL b4 end of day

Company: Standard Bank
Country: South Africa
City: Johannesburg

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