Old Mutual
No response

My 60 year old mother has an investment account which has been consistently losing money. She asked me to phone and pull out the investment as she cannot afford to be losing money so I called the call centre in Oct. I was told the send the relevant documents which I did on 9 October according the the details provided in the email from the consultant .almost one month later when I had no feedback I called only to be told I sent the email to the wrong email address although that was what I was given. I have emailed it again yesterday and still no acknowledgement of receipt and in the interim she has lost more money which as a pensioner she cannot afford. I need someone to contact me to confirm that she will be paid out on what was in the account on 9 October due to incorrect information supplied she should pay for your incompetence. I need a response on this please

Company: Old Mutual
Country: South Africa
City: Call centre

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