Zurich Insurance Company
THIRD PARTY CLAIM

Zurich insurers came with an offer to pay out the quoted amount minus 35% off the market value off the vehicle which is a Opel Corsa 2005. The assessor recommend this but he didnt see the car before or after the repairs. He made this recommendation on photos we sent to him. He contact me 2 months after the accident happened. The broker told me to go ahead with repairation as it could take a while to finalise the claim. I thought assessors visit you after an accident to inspect the damage and advise you whether its worth it to repair the vehicle or not? Towing costs offered was first zero, after I querry it thy offer R2000.00 while the actual cost was R2600.00 The 35% they subtract is because I keep the wreck/salvage. Its not fair for me because the car was not insured and I feel they must cover the cost to fix it. How can they now claim the car was supposed to be wriiten off and if they have the right to do it why didnt they contact/visit me soon after the accident and inform me to wait before fixing it. They received the documents a week after the accident took place. My daughter, Charlene Colling, is a student at NWU and she was using the car and needed it to travel to class.

Company: Zurich Insurance Company
Country: South Africa
City: JOHANNESBURG

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