Standard Bank
Incompetent Employees at Standard Bank

Standard Bank's call centre Agents are absolutely clueless about the processes at the bank. It is not over 6 weeks that I am trying to get my progress payment on my building bond processed. Firstly there is no feedback from them. Everyweek I have to call in for feedback. Every week theres a new requirement for new documents. Today we figured out that my cell number was captured incorrectly on the bond application, to rectify this I have to go to the bank to do this. Yet on my online banking, my number is correct and this can not be referenced by them. When I ask to speak to the manager at the call centre, the agent simply puts you on hold. I have asked 4 times for a manager or supervisor and i have had the same response.

This is so frustrating! today I have been unable to login to the Standard Bank website the entire day. I can not complete transactions for the month. I know its month-end, but I have no problem logging onto the FNB website. I will be moving my accounts to FNB. I have been with standard bank for over 22 years, and the service is the worst its ever been.

Company: Standard Bank
Country: South Africa
City: Call centre

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