Alexander Forbes Financial Services
Robbed by Alexandra Forbes, worst experience

Alexandra Forbes was supposed to pay out on my investment in October 2012 which they evidently did not do.
In November 2012 I logged a billing inquiry and they told me it was a human error on their side and and they requested proof of bank details and ID. Alexandra Forbes still did not pay me in full. I called the call centers until I got fed up.
In October 2013 I finally decided to call them and demand my money. I was told that I must send my proof of bank details and ID. I obliged an I was told to wait for a 7 day turn-around time. 8 days later I called the call center and finally spoke to the manager Luciano who told me the back office administrator responsible for my claim was on lunch. I was promised a call back but I never got the call back. On Monday I called the call center for the 11th time and spoke to a rude agent back chatted me and had me on hold for 15 minutes.
I eventually called again at 10:30 am for help and requested feed back and was told that Luciano said I will get a call from a fund manager. I demanded to speak to Luciano and eventually got called by an agent Sthembiso. I got to speak no Luciano Im still not been paid in exactly a year and a month later.

Company: Alexander Forbes Financial Services
Country: South Africa
City: Head Office

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