Standard Bank
Standard Bank client 20 years treated like fool

I am a South African who was working in Tanzania and travelled to New York a year ago on a business trip and lost my credit card and called to cancel and get a new one and same evening discovered 1000 dollars had been taken from my account as a cash advance! I called from my cell phone and Master card New York put me through to Master Card Johannesburg but proved futile! To date I have now gone to Ombudsman who just sends forms I have sent them already! and several emails calls have got me no further! Master Card went as far as saying that I used the cash for online gambling! I had my personal banker even step it but to no avail! I have asked for a signature or proof that they gave me this cash and they want a reference number which I don't have! A lady called Didi who eagerly called to "help" was on lunch one day and said she would call me back then when I called again a work colleague took the phone. To date she has not spoken to me! I have copies of all emails that went back and forth explaining the situation and I even had Nancy Williams Standard Bank Gezina email them and she just got a "they will get back to me". I had to pay all the money back to my boss

Company: Standard Bank
Country: South Africa
City: Johannesburg

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