Standard Bank
Incompetant staff costing clients money

I went into the branch on Monday 21/10/13 to get a statement for transaction that took place on 1 Oct 2012. The nice lady at the reception asked me if I knew the exact date as it costs R20 per page. I knew exactly what date I needed hence me driving to the bank to request it, she sent me to the enquiries counter. I asked Laverne if the R20 per page was true and she confirmed. I then instructed her SPECIFICALLY to request only the 1st Oct 2012, she indicated that she would. She asked me what my email address was which was concerning as I am a client for over a year. She informed me of my reference number 55554915 and that it could take up to 2 days. Yesterday I received an email from Bronwyn Daniels in JHB with a 16 PAGE ATTACHMENT! I immediately replied to Bronwyn venting my frustration and she informed me that it would cost me R100. This is NOT Bronwyn or the lady at the front counters fault. It is LAVERNE's fault for not doing as the client requested. DO I HAVE TO PAY R80 FOR HER FAULT. It will cost me more in petrol to drive back to that place and I am seriously reconsidering moving my bond, insurance, cheque, saving and insurance away from SB as its the principle of the matter!

Company: Standard Bank
Country: South Africa
City: Blue Route Mall

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