MiWay
Customer service

Listening skill plays a major rule in business,

I called contact centre to enquire about my policy see if i can lower my access .i have two cars under my policy so i spoke to qualifies agent in retention who promised to lower both access, but fail to do so, when i went through the schedule, i noticed that he lowered one, and he changed my policy without my concern, from retail to market. and is the second time in less than 6 months.

I want to thank Lemmy and Patricia to rescue me before i explored. Excellent customer service to a customer means giving solutions to a customer's problems in an appropriate and accurate manne

Company: MiWay
Country: South Africa
City: Contact centre

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