Alexander Forbes Insurance
Insurance cancelled and promises not delivered

After my previous hellopeter complaint, I was promptly phoned by Candice who apologised profusely and promised to have the policy re-instated. "She misunderstood me." When she wanted to effect a double debit to have the policy reinstated, I mentioned that AF did in fact debit me on the 1st of September 2013. She didn't even check her facts before she phoned me!! Now I see that NO debit was effected on the 1st of October 2013!!!

1. It seems like AF is not interested in retaining clients.
2. If AF is interested in retaining clients who haven't claimed during the insurance period thus far, they are going about it in the wrong way.
3. I want my policy reinstated as from 1 October 2013 - written confirmation please.
4. I want the premium deducted off my account asap - no double debits on 1 November 2013.
5. I want a competent Servicing Consultant managing my policy, since Candice is inefficient, has no attention to detail and makes promises that she has no intention to keep!

PS - All phone calls are apparently recorded - I wonder what would have happened if I had a claim during October?? The Ombudsman would most certainly have been my next stop...

Company: Alexander Forbes Insurance
Country: South Africa
City: Head Office

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