First National Bank
FNB COMPLETE INCOMPETENCE

(1) Got a message from FNB telling me my cheque card expires at end of Oct (2) Message from FNB saying card ready for collection @ Sandton (3) I phoned FNB 5 times telling them I didn't want to collect the card at Sandton before eventually the card @ Sandton was cancelled and they would deliver new card to my address (4) Plenty messages from FNB telling me card cancelled and new 1 to be delivered (5) Courier company contacts me 5 times telling me they will deliver at certain time (6) Courier eventually arrives - I check the card delivered in front of courier driver, you've guessed it - the card delivered was the wrong card (7) Phoned FNB immediately, at first they denied any error on their part but eventually agreed (8) Now have to start the process all over again (9) Delivered card cancelled, new card ordered, new 1 delivery only next week.
This whole process has taken 3 weeks and cost me a fortune in phone calls because each time you have to go through several depts before eventually you get the right person and then you are subjected to their security interrogation. How is it that corporates can get away with making mistakes, lousy service and incompetence???

Company: First National Bank
Country: South Africa
City: CARD DIVISION

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