Outsurance
Best call-center service eve

When I read through my householders insurance policy I was a little annoyed that there was a condition reflecting all windows to my flat were barred (although I had advised the consultant that they were not). Also, no mention was made of the fact that a second vehicle listed on my policy was owned by my daughter, which I anticipated would create a problem in case of a claim.
My call to Outsurance was answered immediately. The consultant, Carmen instantly understood my concern, rectified the problem and explained what probably happened without being defensive or trying to justify the error. She was friendly, sympathetic and efficient on the telephone. The confirmatory e-mails followed immediately thereafter.
Everything was sorted within minutes. If all of my call-center experiences were like this I would actually start liking call-centers!

Company: Outsurance
Country: South Africa
City: Cape Town

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