Absa
Est Late EP van de Moortele

Good afternoon

On Friday 26 January 2013 the executor of my late husband's estate (Mr Brian Robertson) and I went to the abovementioned branch to open an account for the estate.

Firstly we stood in the queue at client services only to be told that he must get proof of residence from his bank which he duly did. We again waited in the queue and this time we were told that we had to see the consultant and again had to wait in a queue. After two hours we eventually gave up and left because there were still 3 people ahead of us in the queue and ONLY 2 consultants on duty. There was also no branch manager in sight at the time. As a widow these aren't very easy issues to deal with at the best of times and service like that I find totally unacceptable.

A response from ABSA will be appreciated.

Kind regards

Mrs MC van de Moortele

Company: Absa
Country: South Africa
City: Festival Mall, Kempton Park

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