First National Bank
Do not use switch to FNB using website/callmeback!

Do NOT use the FNB website or "call me back" service from FNB when opening accounts. It does not save time and provides ample frustration - rather go stand in the que in the bank.
I used this service because I do not have the time to go to the bank. Since I was first contacted on 8July2013, I have spent several hours on the phone, went to the bank two times and am still waiting for promised response (which was promised would happen this Tuesday (1 October 2013).
There are thousands of different call departments and everybody claims that it is somebody else's responsibility. The major problems with my process:
Couriers don't keep to appointed delivery times
Activation of account, but not the card - caused embarrassment two times when trying to pay
Switched balance of credit card of previous bank wronly to budget (36months), instead of straight facility
No reply on the complaint email, or the email to correct the credit card balance
Branch closes at 15:30
Inability of the branch to correct the problems
Different Credit card departments, nobody can fix the problem
CC department wanting to charge me for their mistake
No response after being promised to be called for solution

Company: First National Bank
Country: South Africa
City: Internet/phone consultants

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