Nedbank
Which of us is the customer?

Went to this branch to collect a c/card. A new automated queuing system has been implemented. Left after 40 minutes with no service (formal complaint 498772 has been lodged). Retlabile, supposedly a "service champion", told me I could request card division to redirect cards to another "quieter" branch.
Phoned call centre (2pm 2 Oct) & spoke to Jeremy. He tells me that he cannot do this, but that he can send me new cards to my home/office at a cost of R300 (the bank is inefficient so I must pay them to bypass their inefficiency). I then asked why I am no longer receiving e-statements and was told that I can either have hard copies or e-copies, not both. I asked why I had not been informed of this but got no answer.

I then asked if somebody could explain to me why I should continue as a Nedbank customer and was asked to hold on. After 10 minutes of holding I put the phone down.

Congratulations Nedbank! You have now joined the "Big League" i.t.o. really service.

Which one of us is the customer?

Company: Nedbank
Country: South Africa
City: Eastgate

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