Standard Bank
Failure to honour consultants advice

In the middle of June 2013 I signed up for the UCount rewards programme, I checked with the consultant (prior to that I also asked the promotional people outside the Standard Bank in Nelspuit) if my British Airways Standard Bank Credit Card was acceptable - both said it was.
Some 3 months later on the 13th Sept I received an email advising me that I could not get both benefits.
I wrote to the enquires email address and the email response (on the 19 Sept) was that Lara Porter did not have the authority to do anything about the complaint and would refer it to a higher level - which has not happened
How can you only advise clients after such a long period, I am not the only one who has the same complaint
You took my annual fee on the 1st July so I am requesting that all my transactions on my credit card be credited with UCount rewards from the date I signed up including the Caltex, Spar, Checkers etc
I look forward to your positive reply and my full rewards for the past 3 months
Credit card 5221 7520 5009 6153

Regards
Richard Greenaway

Company: Standard Bank
Country: South Africa
City: UCount rewards

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