MiWay
PROMISED A MIREWARD, OVERCHARGED INSTEAD

Around the middle of September, I received an e-mail from MiWay letting me know that I would be receiving a cash-back reward for my loyalty and claim-free history. At the end of the month I was charged a few hundred rands more than I was supposed to be, and still haven't received my "Reward"

I havent had any issues with Miway until this, but then I contacted the call centre to report the billing error and was promised by the agent, Christina, that I would recieve an e-mail containing a reference, to which i was to reply with my bank statement showing the incorrect debit... It's been a few days and still no e-mail, no follow-up call. Contacted the call-centre again and was placed on hold!!!

This added to the fact that policy details were changed without my consent or my request! These changes could potentially invalidate any claim I make!! - Still not resolved!

Is this how you treat your 'Valued" clients MiWay?? I would hate to have to move my policy to an alternate insurer, but if my issue is not resolved immediately i will have no choice.

I demand better service than this.

Company: MiWay
Country: South Africa
City: South Africa

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