First National Bank
We are billed for Funeral Cover we have not chosen

I went onto FNB's website to see what the costs of an upgrade from a savings to a cheque account would be and noticed that I pay R71 on my unlimited smart account which should actually be R 49. I had my option changed via email correspondence 3 years ago. I contact the call centre on 05/09/2013 only to be told that I have funeral cover linked to my monthly premium that I NEVER agreed to. I have all correspondence from CBS' who outlined what I was agreeing to and the funeral cover is not part of it. I receive a call today 25/09/2013 to say that FNB sent out sms's in 2011 to advise customers that they were reviewing prices. It was MY responsibility to find out what those prices were because funeral cover was now optional! If I never agreed to it why would I assume it applied to me?? I have been paying an additional R 22 for the past two years which amounts to /- R 528 which I'm told will not be refunded. How many other unsuspecting customers are being duped this way? FNB, y our punch line How can we HELP you should be, How can we from you. Im so disappointed in your service. I have been a customer for over 10 years and this is dismal

Company: First National Bank
Country: South Africa
City: Kwa Zulu Natal

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