First National Bank
Terrible new-client service

I was attracted to FNB by their brilliant, albeit false, advertising.
Excited to open a new gold fnb cheque account, I called them up, set up the account details, and everything was sorted, or so I believed. When my card arrived at the chosen branch, it took me TWO HOURS to get my card from them. It took me a further number of days to activate the various functions. I had to communicate through 5 different channels to get everything sorted. Face to face, sms, phone calls, atm, internet banking. Don't get me wrong, it's great to have so many options, but do I really have to battle through all of them to get just one account sorted??

Then came the debit order transfers. Sent in the application on the 2nd of September, they only seemed to get to it a week later. Then I get them telling me that a bunch of them failed because those companies don't communicate this information with FNB. Quite honestly, I should have never even tried to switch to FNB. Now I'm halfway involved with them, so it's going to be a mission to cancel everything with them.

A word of advice, if you're with Nedbank, don't switch to FNB. Their advertising is great, but it's all talk and very little action

Company: First National Bank
Country: South Africa
City: Gauteng

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