Standard Bank
Pathetic service, and empty promisses

I suffered a mild heart attack during last year and landed in a financial dip. Arrangements were made at my local branch pertaining this in the beginning of November last year. I spoke to Standard Bank card division and the monthly debit order was stopped on my account as I would pay them via electronic transfer monthly. This till today cannot happen simply because the bank is not interested in its customers or keeping existing customers. Since February 2012 I have been promised four or five times to "please pay at the branch and as of next month you will be able to pay via ETF". Again middle August I spoke to Serina Naude who again promised that this will be sorted out, admin will call me and even gave me a reference number 54608416. Now three weeks later I am still waiting for the call to have this sorted out. To pay at our local branch is a nightmare. Two tellers, two people at enquiries and two people to help clients with consulting. (Look at the video uploaded on YouTube under Standard bank). Complaints department just ignore your complaints send to them (05/06/13 and 03/07/13). Is this acceptable practice/norm/standard from a financial institution to clients?

Company: Standard Bank
Country: South Africa
City: CreditCard Division

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