Discovery Insure
Unwarranted increase of premium

Last week I received my policy renewal letter from DI. A 13% increase of premium for my vehicles although the sums insured dropped 13% to 25%. I made an intial enquiry on 30/8/13 and was given a ref number. I was told there was room for a premium discount and that I would be contacted on 2/9/13 as it was more than a month before anniversary date. Called again on 2/9 - could not be helped as "system was down". Called again 4/9 and was told that I had already received the discounted premium. This premium took all factors into consideration, but I could supply a competitive quote for them to review the premium. Looks like DI's underwriters are too lazy to assess your risk in the first place and just increases your premiums and gets you to do their work. Is this how they fund their "BP fuel spend back" program - by increasing your premiums. I did have 2 vehicle claims during the year, one not my fault - excess refunded. The other a glass claim. Can I take this to the short tem insurance ombud?

Company: Discovery Insure
Country: South Africa
City: Sandton

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