Finrite Insurance Administrators
Unhappy repair service

On the 15th August I experienced water damages to my phone and I placed a claim on the same day. I received my phone back on the 22 August with different cover that my phone intially had. i did not ask for that. The cover was cracked and not put properly, I could not type on the keypad and the phone was freezing through out the day. I left the phone back at the Clear water Jet on the 23 August for them to look in to the phone. Today i had to do a follow up call to Finrite to see the progress and waited on the line for 30min. I received a clause from finrite on the 22/08 when i picked the phone up stating that after 3 months if there is a problem it will be a 2nd claim. how is it possible that my phone will be fine after liquid damage and it been put togther with different parts. Its obvious i will expereince problems. Im not happy with this service as i expected a new phone. My insurance is always paid on time and to experience such disgusting service is really upsetting. I read through the terms and conditions and it says that the phone will be replaced... nothing is mentioned abt repaird with liquid damaged phones. IM REALLY UNHAPPY WITH THE SERVICE...

Company: Finrite Insurance Administrators
Country: South Africa
City: Sandton

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