Absa
PRODUCT KNOWLEDGE & EXCEDING CLIENT'S EXPECTATIONS

Hi there,

I have never had the most memorable experience in my entire life like that call I just made, I had a teleconversation about a reinstatement of my policy (Home Loan Protector) a very helpful AGENT (Ezekiel Khomane) a knowledgeable, great attitude, customer service champion to name a few.

As clients, we should notice the attitude and welcomness of other and we must reward customer service. Ezekiel Khomane comes across as the most knwledgeable and if I dont know I will ask attitude, this man tried to assist me with re this but due to the policies and procedures that governs his work he was unable to help me, which I fully understand.

Thank you Sir, you are my Customer Service Chanpion for me and you deserve the honor.

Another Leader in knowledge is the Sales Consultant by the name of Zwelibanzi Delabantu from Springs Branch, I am telling you he always introduces the products and sell them to me which I do not understand but he makes them visible in my eyes, I have no doubt in my mind that Absa has appointed him for a reason and he always values people he works with, he always wants to help,

Thank you very much for spirit of UBUNTU>

Steven T Ramasodi

Company: Absa
Country: South Africa
City: JOHANNESBURG

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