Standard Bank
Account still not updated

Hi, I refer to my prevous complaint which is still not resolved. I have phoned standard bank a few times, but despite their assurances, the latest policy document received shows it is not updated, and this debit order has still not run off my account. My mom has again gone into the bank. What more do i need to do? My concern is, that despite trying, we probably dont have valid policy for mu parents. It should not be so hard to update and correct?
This is the letter I sent through:
16 July 2013

RE: Changes to Funeral Policy: FNR001215201
Policy Holder: UR Adams

Please effect the following changes:

Add my spouse R G Adams to the policy. He should not have been removed.
(ID number 3811255065085)

Change the debit order to run as follows:
Name: B Adams
Bank: Investec Bank
Account: 10011061929
Branch: 580105

Please confirm changes have been effected with immediate effect.
Please confirm the amount that will be deducted monthly.

U R Adams B Adams
3902240044085 7511040043084

Company: Standard Bank
Country: South Africa
City: Somerset West

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