Discovery Invest
Discovery penalise me for their mistake

Please be careful about investing with Discovery Invest. I had a life insurance product and a separate retirement annuity with them. I cancelled the life insurance and was very specific about the policy which should be cancelled. They accidentally stopped debiting the retirement annuity as well and admitted the mistake. I noticed only after 3 months. They refuse to allow me 6 months to catch up missed payments. Basically I either have to pay everything immediately or the policy will be cancelled, in which case I will lose 10 - 14% of the fund value because I have been with them for less than 5 years. I do not have the cash flow to immediately catch up payments. This is very upsetting because it was their mistake.

Company: Discovery Invest
Country: South Africa
City: Johannesburg

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