First National Bank
Call center agent needs training

After phoning the personal loans call center this morning. I asked her what the interest portion of my next installment will be after paying almost 90% of my loan in the beginning of the month. She were adamant that your interest portion of your installment will always stay the same. I did not agree with her and she said that she is going to put me on hold and confirm for me. After being on hold for 15 minutes (which I feel is a very long time being placed on hold) I put the phone down. I am not saying that it is the case but I got the feeling that she waited for me to put the phone down because she did know the answer to my question.

I worked in a call center myself for a few years and would never condone my staff treating a client in this manner, and this is the reason I am reporting this, for FNB to be aware of it and if they care about there customers they will step up their game.

Company: First National Bank
Country: South Africa
City: Call Center

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