Virgin Insurance
Buildings insurance needed to claim for a TV

I phoned Virgin Insurance due to two conflicting letters written the same day. The first stated that my claim will not be paid due to the fact that I do not have buildings insurance, the next due to the fact that Virgin hasn't received all the relevant documentation. Odd, seeing as they state to have done everything over the phone and I was claiming for a TV??

According to the operators, only one person can assist me with my claim, she is a very busy woman. I phoned numerous times, but yet she remains unavailable. Needless to mention after having phoned the 4th time and was told that no-one speaks Afrikaans, I gave up. Hence, I am writing this in English to avoid any further confusion. I am thinking of taking my business elsewhere. Service is unacceptable!

Company: Virgin Insurance
Country: South Africa
City: Cape Town

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