Wesbank
YOUR SERVICE STINKS

I changed banks from ABSA to FNB. FNB sent all the details through to all my suppliers so my debit order details could be changed. Wesbank been a division of FNB should have given the least problems. My debit order date is the 27th of every month (of which i have never missed an installment) when my debit order went off my ABSA account on the 27th it was declined due to no funds, I immediately phoned wesbank customer service on the 30th when i noticed this and asked if i should do a eft. I was advised not to do an eft and a manual debit order will be put though my account. I agreed to this and my account details were confirmed. Guess what the 2nd manual debit order was put through my ABSA account again, which i feel wesbank should refund my charges on my account due to them been stupid. I phoned again on the 8th Aug as the debit order was still not off my FNB account and made arrangements again for a manual debit order which went off my account on the 10th Aug. On 08th at approx 17:15pm your collections dept phoned me and told me if i do not do an immediate pmt i will be liable for extra interest etc. PLEASE EXPLAIN HOW THIS IS MY FAULT WHEN YOU HAVE INCOMPETENT STAFF!!!

Company: Wesbank
Country: South Africa
City: HEADOFFICE

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