First National Bank
I HAVE TO PAY FOR THEIR MISTAKE!!!

I opened my FNB account beginning June 2013, as the promise for better online banking was made.

I purchase a bulk of R500 electricity every month, and decided to do so online Friday 02 Aug 2013. I received my OTP and entered it, then I received a message on the FNB online banking site telling me that there was an error and I will have to try again later. I logged out and redid the transaction, again receiving my OTP - received the same error again on my FNB banking site saying I need to try again later...

FNB took the amount of R500 twice off my account, even though my online banking clearly stated that there was an error and I would have to try later. I immediately phoned the called centre and spoke to Victoria Maria Guve Kassoma who dropped the call on me when she said that they will not refund and she said she will quickly confirm with her TL. Spoke to a manager at a local branch and they said they couldnt help.

I am so dissapointed and sorry that I moved over, I am definitely considering going back to Nedbank if this is the type of service I am going to receive here.

Company: First National Bank
Country: South Africa
City: Helpline

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