First National Bank
FNB replies "ITS NOT OUR PROBLEM"

I tried to purchase R150 8ta airtime 10:38am. After typing in the OTP No. I received a message saying the transaction was unsuccessful.

I went to look at my history and nothing was showing even the account balance was still the same. I then retried the purchase and got another unsuccessful error at 10:48am.

I went through my history again and no sign of any airtime purchase. I tried it for the 3rd time and it went showed transaction was successful. I received a sms at 10:50am stating that R150 was paid from my account.

But then at 10:55am I received another sms saying another R150 went off my account again. I phoned FNB and the gent who helped me said that there is nothing he can do as it states it in the terms and conditions.

I feel robbed of my money as I only requested the transaction once and it was FNB online who made the error on the transaction. I was told that this is a added value service which FNB does not take responsibility with.

This is really is bad way to treat your clients after a error was made by the FNB online website and FNB only lifts its shoulders and says they cant refund anything its not their problem.

Company: First National Bank
Country: South Africa
City: Online Banking

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