Capitec Bank
Unauthorised Debits

I opened an account at Capitec with the aim of using it as my savings account. Last year I was plagued by a company that effected debit orders on that account, with varying amounts (starting from R99 to R199) and on varying dates, sometimes twice or three times per month. I reported this to Capitec, and asked them to stop the company from doing so, as I do not use that account as my transactional account. I was told to call the company, and it never told me what the debits were. This month I made a deposit onto the account, and today, 4 debit orders of the same amount, R199, were effected, by the same company I had reported to Capitec before.

I am really prompted to close down my account with them, as I feel short-changed, and my account security is compromised. I have told every consultant I have dealt with at Capitec that I do not give out my account number, under any circumstances. I am now forced to start with the fights I thought were over. I am really off and am a very disappointed client. It might happen that they have been debiting amounts less than R100 in the past months, but I have no way of knowing, as I do not receive regular statements.

Company: Capitec Bank
Country: South Africa
City: Queenstown

  <     >