Standard Bank
Incompetence Service

I had money transferred into my account which was done on Saturday. I went into the bank this morning to access the money and was told that the money needs to stay in my bank acoount for a minimum of 7 day. Was told that they needed to confirm where the money comes from if its not from their bank. I WAS RIGHT THERE AND THEY COULDVE MADE CALLS to confirm. To make matters worse I ask the guy to increase my limit so I dont have to come back to the bank the following day and make an immediate transfer since already, ONLY TO FIND THAT STANDARD BANK DOES NOT HAVE IMMEDIATE PAYMENT SERVICE. I was told that they will confirm the money and someone will call me. So I ask the guy if I dont get the call do I have to deal with the same story of waiting another 24hr. THE MONEY WAS TRANFERRED INTO MY ACCOUNT FOR A REASON, I CANNOT ACCESS IT DUE TO PROCESSES WHICH IN TURN I NEED TO DRIVE AGAIN WITH MY PETROL AND HOPE SOMEONE CALLED. I'M THINKING OF CHANGING BANK DUE TO LACK OF SERVICE DELIVERY AND ALL THESE PROCESSES THAT DONT MAKE SENSE.

Company: Standard Bank
Country: South Africa
City: Centurion

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