Standard Bank
Incorrect information supplied by customer care

I received an sms on 16/07/13 to say my credit card had debited off my account. I immediately realised there wasn't enough money in my account for this to happen so I had money transferred into my account 2 hours later with instant clearance so it was immediately available. The following day (17/07/)I received another sms to say that the debit order had returned, not provided for. I phoned cutomercare to sort the problem out (i.e. transfer the money into my credit card) but the man I spoke to said there was no problem, my debit order had not bounced and I mustn't transfer the money into my credit card, I repeatedly told him it must have bounced in order for me to receive an sms from standardbank saying the debit had returned but he insisted it had not bounced and there was no further action required from me. I have now been charged R115.00 for this and my credit card is not available as the debit order has not been paid. This morning 22/07 I phoned your credit card rehabilitation call centre, the lady I spoke to was in the middle of getting the man I had originally spoken to on the line so he could reverse the charges and I could sort the payment out, when I was cut off by the call centre.

Company: Standard Bank
Country: South Africa
City: Customer care/credit car

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