Standard Bank
Denying access to my money

My car was and now after a long search I finally found a proper replacement car. My wife transferred a part of the deposit from our savings account (which is with ABSA) to my account so that I could instantly transfer the deposit to the dealership (which also had a Standard Bank account).

I went to the nearest branch to ask them to temporarily raise my limit so that I could transfer the money. This request was denied with the clerk citing that the money had not been in my account for more than 7 days and that is a security issue. Nonsense.

If it was a security issue they should have had queried it when the money was transferred to my account, not when I want to use it. The only reason I could possibly see is that this money is beneficial to Standard Bank in some way like short term investments.

Upon challenging them they then conceded that they could put in a request for Confirmation. This would take a minimum of 24 hours. So suddenly the 7 days is gone. How can confirmation take a MINIMUM of 24 hours? So I'm stuck without a car and the bank that's suppose to be "moving me forward" is actually stranding me.

I will however state that the clerk, Bandle, was very polite

Company: Standard Bank
Country: South Africa
City: All of them

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