First For Women Insurance
Poor Customer Service

I sent an email on the 07/06/2013 to cancel my policy with them. On the 24/06/2013 they went into my account to debit the premium. I forwarded the same email, l to them again and phoned them on the 25/06/2013 to enquire about this. They promised to follow it up. On the 11/07/2013 they debited my account again I phoned them and then they requested a bank statement which I emailed. On the 16/07/2013 around 16h00 I phoned again they promised to call back no one did. I phoned again on the 17/07/2013 I came across a lady by the name of Rene Ngathi who told me that I should not worry they are working on my case. Which I do not understand why is she saying that when no one has given me feedback on the situation. I am really not happy with their services

Company: First For Women Insurance
Country: South Africa
City: Gauteng

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