Rennies Foreign Exchange Bidvest Bank
Bad Service

I have a Bidvest Bank account since 2010. I relocated to Cape Town in 2011. Nobody has every asked me for proof of address when I changed my details with the bank. On Friday 10 July I went to the St Georges Mall branch to deposit R10000 cash. Marvin refused to accept the deposit until I provided proof of residence. He was not clear about what document I should supply. I went to my office and returned with a tax certificate from Discovery Health. This was refused. I then returned with a copy of my lease agreement and Dr's statement. This was refused as the lease was only for one year and had expired. I had to run back and forth to my office with R10000 cash in my bag which was a bit dangerous. I was totally frustrated and lodged a call with the call centre the same morning. Hemrisha requested a copy of the document from Discovery and only today at 11:30 did I receive a call from her stating that the branch was advised to accept the letter I produced from Discovery. I think Management should advise branches on the protocal. Marvin should have told me in the first instance exactly what document was required. Totally disgusted seriously looking to close my account.

Company: Rennies Foreign Exchange Bidvest Bank
Country: South Africa
City: St Georges Mall

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