First National Bank
Not answering a simple question

The question: I opened an account and did not receive a card with it. What are the procedures to obtain a card
Response 1: We don't give confidential information over e-mail. Call us.
Me: I don't want confidential information. I want to know what the procedures for a new card is.
Response 2: Call us.
I don't want to call you! I want you to answer the question. Do I go to the bank? Do I login to my Internet banking and do it there?

1. Could someone please provide me with a professional response?
2. The inquiry number is "QP1544612: Re. QP1540077". Please explain to the contact centre staff why their responses were inadequate and unprofessional.

Please note that my preferred method of communication is e-mail. If you call me and don't get a response, please don't just close this inquiry. Follow up with an e-mail.

Company: First National Bank
Country: South Africa
City: Call centre

  <     >