Liberty Life
Dads retirement

My dad has logged a number of calls via the Call Center and is not able to get satisfactory feedback. in order to log a call with the Ombudsman certain information is required.

Summary: My dad had 2 RA's. One of which is now an annuity. No body at Liberty is able to advise why the 2nd policy is also an Annuity. He is now retired - more than 5 years and is not able to access these funds.

All he gets is that someone is investigating. I have subsequently received notification that I should allow for 5 days feedback - but I sent the query 4 days ago.

Company: Liberty Life
Country: South Africa
City: Braamfoentein

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