First National Bank
Terrible service, totally uncharacteristic of FNB

I have been struggling for almost two weeks to get FNB credit card services to provide me with a simple, one paragraph letter. I have spent HOURS in different branches (with numerous wasted visits to these branches).

The credit card division can apparently only be contacted by phone. As I've stated, I've spent hours in FNB branches, where their assistants have assisted me to make these phone calls. The credit card division has made various promises with regard to the timeframe within which they will provide me with the letter which I have requested - and none of these promises have been kept.

The letter I've requested is VERY simple (it should take no more than two or three minutes for them to type it and e-mail it to me), but it is also needed VERY urgently. FNB keeps dropping the ball with this; I need them to pull their socks up, provide me with the excellent service that I'm USED TO, and get this resolved as quickly as possible. I certainly hope that this unresponsive, slack treatment of customers is an exception, and not the future of customer service at FNB. Once again, I need this issue resolved immediately.

Company: First National Bank
Country: South Africa
City: Credit Card Division

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